Reviews & Testimonials
What Our Customers Say
"So, I got a Honda EU3000 for camping. It is great to get one put together and ready to go. They showed me how to use it and answered all my silly questions about it. They recommended this one because I cant pull the rope much anymore and it was electric start. I wanted it for coffee, eggs and bacon in the morning. I started it right up and it was so quiet! I never woke anyone up!"
- Howard H.
"I own and operate a Grounds maintenance company and have for over 20 years. Land and Coats Portsmouth has always provided me great service and bent over backwards to get me my parts and or equipment repaired as fast as possible. They have even sent my equipment out to other locations when they felt it would be beneficial to me. Tracy, Mike, Jed and Christian work as a team trying to serve this area to the best of their ability with pride and integrity. Thanks Guys, I will always come to you for all my grounds equipment repairs and purchases."
- Jesse Cohn JC Construction and landscaping.
"I purchased my hustler raptor from Lowes in Suffolk, had PTO failure and Portsmouth Land & Coates picked up my machine registered and repair it under warranty. The mower was delivered to with new PTO and motor at no cost to me. Tracy and his staff did a outstanding job. I highly recommend this location for mower service and products to my family and friends. Thanks again."
- Kevin P.
"I bought a new tractor at L&C a couple months ago. It was a great experience -- Mark spent lots of time giving me operation instructions, explaining all the features, and the test driving experience was basically a free tutorial. In contrast to other tractor dealerships I visited, there was not a high-pressure sales atmosphere, no offensive mansplaining to a first-time female tractor buyer, and the financing options were clearly explained and fair. I also bought a brush hog from them a little while later, and when Mark delivered that, he did the tractor greasing for me and went out of his way to make a needed replacement bolt for the tractor wheel appear the same day. Its a good tractor on its own, but the service is really what sold it. I look forward to working with them in the future!"
- Aspen B.
"I took in my Stihl gas trimmer because it was very sluggish. The technician took one look at it and said "I see why". Less than 10 minutes later my trimmer was running like new. Land & Coates delivers exceptional service. I highly recommend them for sales and servicing your equipment."
- Justin J.
"Second time here, second time I have gotten the VERY specific parts I need (they always have everything in stock) and very knowledgeable behind the counter. I'll be back and y'all should be too."
- Eddie M.
"I purchased a STIHL Chainsaw yesterday. The customer service over the phone and in the shop was performed in that professional, very friendly Virginia Beach attitude. Awesome! Young dude with glasses, I could tell he was new, did everything possible to give me the full 411 on what I was buying. I usually don't buy the extra warranty stuff a sales rep offers - but I was so impressed with his knowledge, speed, efficiency - I bought the extra stuff and warranty. Good to see employees like this. Go to the professionals - Go to Land & Coates."
"Extremely helpful staff. Provided very helpful advice and assistance in getting my small engine starter working properly. Quick and friendly."
- Bill C.
"Wife & I bought a Kubota BX2680 tractor on 9-6-2017, Jeremy was a great help in this process and was so kind & knowledgeable with all our questions, even stayed after closing to work with us (don't see that much these days) and actually everyone there that day was so kind. I've seen a couple reviews on here with complaints about the customer service here, my experiences with them has been fantastic! Had the 50-hour service done on the tractor & they fit me in when they were really busy and did a great job with the tractor & the pickup & delivery is a really great thing. I had several bad experiences with the Land & Coates in NN several yrs ago, really poor service & just plain rude people so that's why I haven't done business with Land & Coates for years,. Actually we had no plans in doing business with them that day, just went there to look since they have such a nice selection and after having such a great experience, we bought a tractor, box blade & landscape rake!
"We can't thank everyone there enough for the kind n helpful service and will continue to do business there. As for the tractor, its one BAD A_ _ MACHINE!"
- Charles R.
"On 01 April 2017, I bought commercial Honda Lawnmower & Stihl Weed Trimmer with assistance of Mike (courteous & knowledgeable sales associate). On 17 April 2017, I needed a repair of my weed trimmer due to operator error. At 8:00 am, I dropped off the trimmer for repairs. Andy & Jed at service desk gave a thorough explanation of possible issues with my equipment. Furthermore, they reviewed end user procedures and cautions for appropriate operation of the trimmer. At 2:00 pm on the same day, my weed trimmer was returned for a quick turn around. I recommend Land & Coates Portsmouth, VA location for purchase of, service and repair of quality landscaping equipment. Also, enjoyed a friendly morning conversation with Jim, employee & ODU alumnus."
- Jerome A.
"This place has shown Me and My Landscaping Business nothing but "Top- Notch" service in Purchasing, Service and Customer Service. I highly recommended this company for Personnel and Business Service. Awesome Service...Thanks Mike - Norfolk Store."
- Ernesto Q.
"I sent them an inquiry about generators and not only received a same day response (on a holiday weekend), but also received timely delivery of 2 new Honda Generators fueled and ready to run. The price was very competitive. I don't usually buy from a local brick and mortar store but their price was equal to the big online retailer, delivery was free, and they will do the warrantee work should the need arise. I'll use Land And Coates for future purchases."
"I want to personally thank the employees of L and C. Due to Hurricane Matthew my family was without power for over 48 hours. After some deliberation, I decided it was time to buy a generator for my family while we waited for the city to restore our power. I went to my local Home Depot to buy a generator, after 20 mins of no help, no attention and no personal interaction, I walked into the L/C on Bonney Rd. Instantly a friendly and caring employee greeted me and answered all of my questions/concerns. He explained all of my options and fit me with the best/reliable generator that met my family needs. Now I sit at home watching tv with both of my refrigerators nicely chilling. Buying local, from a company that cares, that's what will make America great!"
- Anthony L.
"Ray knows his stuff, answered any question we had, gave us time to think before we bought no pressure; great customer service skills, please make him eligible for commission. Tyler is super personable and just as helpful as Ray. Spoke to Paul earlier in the week doing some pre-purchase research, he too was easy to speak with and accomadating with all questions. Demonstrates continuity of the expectation for exceptional customer service and working knowledge of products being sold. Thanks again."
- Kiera C.
"Very good service. My hustler zero turn mower broke a drive belt Monday 10/31/16. I called Land & Coates, (which is where I purchased the mower from 3 years ago) and they came out that afternoon and picked the mower up. I received a call on Wed giving me a repair estimate. In addition to the belt replacement, asked for a complete tune up, replace the blades, and check the other belts for wear and replace. Land and Coats called me with an cost of repairs and time frame on Tuesday. Received a call on Thursday the mower was ready and could schedule deliver the 1st of next week. Received a call on Friday morning said the mower could be delivered that afternoon. I was so pleased with the customer service. It was a pleasure to have a company follow up with me versus me having to make repeated calls to obtain information. Job well done."
- Carolyn C.